Register Grievance

• Register Grievance for OTT Content

  COMPLAINT POLICY AND PROCEDURE

  Table of contents:

  • Making A Complaint
  • Procedure For Complaints Management
  • What If You Are Unhappy With The Resolution?
  • Record Keeping

  Dish Infra Services Private Limited (“Dish Infra”) is committed to ensuring that any person or organization using services provided by Dish Infra or affected by its operations has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency.

  We provide a complaints management procedure in respect of online curated content published and that is simple to use and is available to all via the Watcho website /App. We ensure that your complaints are fairly assessed and responded to promptly.

  Making A Complaint

  1. A person wishing to make a complaint may do so in writing email to the Grievance Officer at the email -grievance@watcho.com or a letter at the Address FC-19, Sector 16A, Film City, Noida -201306

  2.Grievance Officer will be responsible for receiving this correspondence and acknowledge the complaint within 24 hours.

  Procedure For Complaints Management:

  The Grievance Officer will be responsible for:

  1. Registering the complaint:

  • You will be acknowledged within 24 hours that the complaint has been received.

  2. Resolving the complaint

  • Your complaint will be examined and will be decided within 15 days of being received.
  • If you do not receive our decision within 15 days of lodging of your complaint, you may escalate to the self-regulating body prescribed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

  What If You Are Unhappy With The Resolution?

  • If you are not happy with the outcomes of a complaint or our decision, you may prefer an appeal with the self-regulating body.
  • If you are not happy with the outcomes of a complaint or the decision of the self-regulating body, you may prefer an appeal with the Oversight Mechanism prescribed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

  Record Keeping

  • A register of complaints will be kept by Dish Infra at its office.
  • The complaints record and files will be confidential and access is restricted.

  Sr	Contents	Counts
  1	Complaint Received	00
  2	Action taken on complaint	00
  3	Reply sent	00
  4	Order/direction received	00
  5	Action taken on such orders/directions	0

  Last Updated On: September 30, 2022

• Register Grievance for Social Media Content

  COMPLAINT POLICY AND PROCEDURE

  Table of contents:

  • Making A Complaint
  • Procedure For Complaints Management
  • Record Keeping

  Dish Infra Services Private Limited (“Dish Infra”) is committed to ensuring that any person or organization using services provided by Dish Infra or affected by its operations has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency.

  We provide a complaints management procedure in respect of online curated content published and that is simple to use and is available to all via the Watcho website /App. We ensure that your complaints are fairly assessed and responded to promptly.

  Making A Complaint

  1. A person wishing to make a complaint may do so in writing email to the Grievance Officer at the email -grievance@watcho.com or a letter at the Address FC-19, Sector 16A, Film City, Noida -201306

  2.Grievance Officer will be responsible for receiving this correspondence and acknowledge the complaint within 24 hours.

  Procedure For Complaints Management:

  The Grievance Officer will be responsible for:

  1. Registering the complaint:

  • You will be acknowledged within 24 hours that the complaint has been received.

  2. Resolving the complaint

  • Your complaint will be examined and will be decided within 15 days of being received.
  • If you do not receive our decision within 15 days of lodging of your complaint, you may escalate to the self-regulating body prescribed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

  Record Keeping

  • A register of complaints will be kept by Dish Infra at its office.
  • The register will be maintained by the Grievance Officer and will record the following for each complaint:
  • Details of the complainant and the nature of the complaint
  • Date lodged
  • Action taken
  • Date of resolution and reason for decision
  • Indication of complainant being notified of outcome
  • Complainant response and any further action
  • Copies of all correspondence and other materials received by Dish Infra in connection with any complaints will be kept confidential.

  Sr	Contents	Counts
  1	Complaint Received	00
  2	Action taken on complaint	00
  3	Reply sent	00
  4	Order/direction received	00
  5	Action taken on such orders/directions	0

  Last Updated On: September 30, 2022